Tag: Execution Friction

  • Again the Same Decision – The Elevator Button Problem

    Someone presses the elevator button even though it is already lit. Then someone else does the same. Transformation teams do this too. They reopen decisions because the system never made the decision feel final. The problem is not impatience. It is missing closure. Read More

    Again the Same Decision – The Elevator Button Problem
  • Different Work Needs a Different Transformation Decision Lane

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    A grocery line works beautifully when every item follows the usual flow. But add one exception, and the whole system slows down. Transformation has the same problem: good management flow can become the wrong lane when the work is full of exceptions, dependencies, and decisions that need a different rhythm. Read More

    Different Work Needs a Different Transformation Decision Lane