Tag: accountability

  • Decision Escalation: Fear is a big driver, but not the only one

    Decision escalation is rarely about complexity. It is about safety. When the personal cost of being wrong feels higher than the organizational value of being fast, decisions climb the org chart. Teams call it alignment. In reality, it is risk redistribution. Fear explains a lot of escalation. But it is not the only driver. Power,… Read More

    Decision Escalation: Fear is a big driver, but not the only one
  • When Pressure Hits, Your Operating Model Behaves Like a Dog Chasing a Squirrel

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    In commerce transformations, governance shows up when pressure hits: promo dates slip, inventory is wrong, an executive asks for “just one exception,” and teams start improvising. If decisions don’t have an owner, a pathway, and a feedback loop, the operating model behaves like a dog chasing a squirrel—fast, committed, and messy. Read More

    When Pressure Hits, Your Operating Model Behaves Like a Dog Chasing a Squirrel