Consumers in 2022 face an avalanche of data. We’re all forced to make countless daily decisions, however minor.
Thus an easy-to-navigate ecommerce site, one that simplifies decision-making, is the first step to conversions. Visitors need to access information without getting overwhelmed. They need to determine instantly whether to continue down the funnel.
For ecommerce sites, that funnel is often two, three, or even four navigation bars, depending on the amount of content. Each facilitates decisions. Micro-decisions
When setting up navigation menus, it’s essential to understand how shoppers make micro-decisions, which are typically a variation of three subconscious questions: What is this?
Who is this for?
What do I get?
These questions happen instantaneously. You’ve likely visited websites that aren’t clear about question one and then closed that tab and moved on. Once our brain confirms valuable information, we make a micro-decision of whether to move to the next step.
Navigation needs to be straightforward to those who see value in your site. If a visitor decides to proceed, the navigation must wisely guide her to the ultimate destination: a purchase of your products. Navigation Options Scrolling is a natural behavior. Social media platforms have taught us to scroll infinitely.Thus many sites now opt for sticky menus that remain at the top as visitors scroll down, exposing them constantly to the main navigation.But, importantly, don’t add every search option to that top navigation. It will overwhelm and exhaust visitors’ brains. A better option is three or four navigation bars throughout the website. Multiple navigation bars, each with a unique purpose, allow visitors to make micro-decisions .An example is BestBuy.com . Its top menu lists the company’s preferred navigation options: “Top Deals,” “Deal of the Day,” Totaltech Membership,” “Credit Cards,” and “Gift Cards.”A second menu, on the left, is accessible from the top hamburger […]
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