Consumer authority penalises Paytm Mall, Snapdeal for selling defective pressure cookers

New Delhi: The Central Consumer Protection Authority (CCPA) has imposed fine of Rs 1 lakh each on e-commerce firms Paytm Mall and Snapdeal for selling non-standard pressure cookers and asked them to recall the sold items as well as reimburse the amount paid by the consumers.

In two separate orders, the CCPA found Paytm Ecommerce Pvt Ltd (Paytm Mall) and Snapdeal Pvt Ltd guilty of selling pressure cookers, which did not conform to BIS standards and were non-compliant to Domestic Pressure cooker (Quality Control) Order 2020 (QCO).

Paytm Mall listed pressure cookers of Pristine and Quba on its platform despite the product description clearly stating that it does not carry ISI mark.

According to the order dated March 25, the CCPA has ordered Paytm Mall to notify all consumers of the 39 pressure cookers sold on its platform, recall the pressure cookers and reimburse their price to the consumers. It has been asked to submit a compliance report of the same within 45 days.

Snapdeal listed pressure cookers of Saransh Enterprises and AZ Sellers on its platform that were non-compliant to the norms.

The CCPA issued a similar order in case of Snapdeal asking the e-tailer to recall 73 pressure cookers sold on its platform and reimburse the amount to consumers.

The CCPA in separate orders asked both the e-commerce companies to “pay a penalty of Rs 1 lakh for allowing sale of pressure cookers in violation to the QCO on its platform and violating rights of consumers”.

Both companies in their case argued that they are intermediaries as per IT Act and the responsibility of content lies with the seller and not on them.CCPA cited consumer protection (e-commerce) rules, 2020 which states that no e-commerce entity shall adopt any unfair trade practice whether in the course of business or its platform or otherwise.When contacted, Snapdeal […]

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